Privacy Policy

We take safeguarding your personal information seriously. This privacy policy ("Policy") describes how CGS Garden Management Limited collects, uses and shares personal information of users of our website www.cobhamgardenservices.uk

Legal Entity

CGS Garden Management LTD is a trading name of Cobham Garden Services Ltd. CGS is Registered in England, Company Number 11975879 VAT Number 310744143. Registered address Vine House, 41 Portsmouth Rd, Cobham KT11 1AS

This page uses "CGS”, "CGS Garden Management LTD", “Cobham Garden Services Ltd "we" and "us" to mean CGS Garden Management Limited.

Changes to this Policy

We are continually improving and adding new functionality and features to our websites. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on our website to notify you of the changes. We encourage you to check this page frequently.

The information we collect

We will collect and store the information you give us. You may use our web sites to register to receive additional information or services from us. When you register, we ask you for contact information like your name, postal address and e-mail address.

We sometimes supplement the information that you provide with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, we may use third party software to fix them.

We automatically log information about you and your device. For example, when using our websites, we may collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.

How we use this information

The purposes for which we process this information include the following:

• Set up your account and communicate with you about it
• Send you marketing communications which may be based on segmentation and modelling of your personal information or behaviour
• To operate maintain and improve our services
• To send you promotional communications. You may opt out of receiving such information at any time, and such emails will allow you to opt out.
• We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw your consent at any time by contacting us.
• To send you important notices, such as technical updates and security alerts
• To respond to your comments and questions and provide you with support
• To track and measure our advertising
• To protect, investigate and deter against fraudulent, unauthorised or illegal activity.

How we share this information

We will not share your information with third parties, except as we believe necessary or appropriate:

• to comply with applicable laws;
• on reasonable request by a law enforcement or regulatory authority, body or agency;
• in the conduct or defence of legal claims;
• when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business;
• to enforce our Policy; and
• to protect our rights, privacy, safety or property, and/or that of you or others.

We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.

Non-personal information

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our web sites. For example, we use technology to track which pages of our web sites our visitors view. We also use technology to determine which web browsers our visitors use. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our web sites.

Our web sites contain hyperlinks to other pages on our web sites. We use technology to track how often these links are used and which pages on our web site our visitors choose to view. Again this technology does not identify you personally - it simply enables us to compile statistics about the use of these hyperlinks.

We use this anonymous data to improve the content and functionality of these web sites and our e-mail updates, to better understand our clients and markets, and to improve our services.

Cookies

Cookies are small pieces of text stored as a file on the computer's hard drive. They are not computer programs. They only contain and transfer to the web server as much information as the users themselves have disclosed to a certain web site.

Cookies are used by your browser and by most websites to help personalise or improve your experience using the world wide web. If you wish to restrict or block the cookies which are set by CGS Garden Management Ltd website, or indeed any other website, you can do this through your browser settings. Restricting cookies may affect some of the functionality of this website, such as the ability to log in to password-protected areas, but most of the site will still be accessible to you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can find more information about deleting and controlling cookies from the AboutCookies.org website.

CGS will not use cookies to collect personally identifiable information about you. However, in order to provide services to you within this site's extranet, it is necessary to gather information that will enable the website to personalize, improve and to operate such services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information.

The table below explains the cookies we use and why.

Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc.

Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

Learn more about how Google Analytics uses cookies

Links to other websites

Our website uses a number of social media tools in the form of "share" buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. As a result, when you visit a page with content embedded or social media buttons and content, you may be presented with cookies from these websites. These websites are not controlled by CGS. By using these links you accept the privacy policies of these websites.

These sites may set a cookie when you are also logged in to their service. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.

Data integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Our employees and counsellors who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Information choices and changes

Opt-out

You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA). Please note that your use of some of the website or services may be ineffective upon opt-out.

Access

You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.

Update

You can ask us to correct your personal information if it is wrong.

Move

You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

Erase

In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please write to us at:

CGS Garden Management Ltd
Vine House, 41 Portsmouth Rd
Cobham
KT11 1AS
United Kingdom

or email us at info@cobhamgardenservices.uk

In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical.

Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications. 

Transfer of data abroad

We do not intentionally transfer personal data outside the UK.

Of course, the Internet is made up of a large number of international connections. If you are visiting one of our web sites from a country other than the country in which our server is located (currently the UK), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this web site and communicating electronically with us, you consent to these transfers.

Governing Law

This Privacy Policy forms part of our Web Site Terms of Use and as such shall be governed by and construed in accordance with the laws of England & Wales. You agree to submit any dispute arising out of your use of this Web Site to the exclusive jurisdiction of the courts of England & Wales.

Questions

If you have any questions about this Privacy Policy or concerns about the way we process your personal data, please contact us by using the Contact Us Page, by writing to us at the address above, or by email to info@cobhamgardenservices.uk.